At the end of 2023 around 50% of former Coastal residents were invited to take part in our bi-annual resident survey.  Residents were selected at random by Knowledge Partnership who run the survey on Beacon’s behalf (formally Coastal).  Using an independent specialist company such as Knowledge Partnership ensures responses are collected and processed fairly and provides residents with confidence that responses remain anonymous.

We received 748 responses, which equates to about 1 in 4 surveys issued.  The surveys were sent out via email and paper which differed from the last survey which relied on email and phone responses.  The change in methodology may have affected the results as phone surveys can result in to a more positive response bias, however it was felt that the paper and digital surveys provided greater value for money.

It’s really important for us to receive feedback from residents as it helps us to understand satisfaction with the services we offer and what areas we need to improve.

Scroll through the images below to see the results of the 12 questions that residents were asked.

You can see a full list of results from social landlords in Wales here.