Who we are and how we work

Beacon Cymru results from the merger in January 2025 of Coastal Housing and RHA Wales: two respected community landlords with reputations for excellence, innovation and being a positive force in the communities where they work.

Beacon is built on these strong foundations; our ambition is to make an even bigger difference in more people’s lives, guided by our shared culture and values. We aim to be a 10,000 home organisation for the future; one which constantly raises the bar to deliver improved services and homes for residents.

We have increased capacity and resilience to deliver a greater number of new, high-quality homes each year; we’re focused on growth and investment in existing homes and services, and we’re a more resilient organisation with a wider geographical reach.

Beacons have illuminated human history as symbols of hope, guidance, and connection. They’ve been used by countless cultures to communicate across vast distances; their glow unites people, providing direction, carrying messages, and marking celebrations.

Whether lit on hills, mountains or coastal cliffs, their enduring presence reflects a shared understanding, a shared purpose and the human desire to connect with others. We believe our new name speaks to our past legacies and signals our intent to deliver change you can see in communities across south Wales.

Equality and Diversity

At Beacon, everyone matters and we celebrate diversity. It helps us improve what we do and makes the communities we live and work in culturally richer.

We positively promote equality and diversity in all areas of our work and challenge behaviours which don’t meet our values.

We require organisations that we work in partnership with to share our commitment to equality and diversity.

When you have any contact with us, in any capacity, we want you to feel you’ve been:

valued as an individual
treated with courtesy
given fair access to our services
given any reasonable adjustments necessary to meet your specific needs

If you feel you’ve been unfairly treated, please get in touch to let us know. You can use the complaints procedure or contact a member of staff that you’re happy to talk to.

Our service to you

We want to deliver the best possible service to you. Our service standards tell you what you can expect from us as an organisation.

If your experience doesn’t match our standards or if at any time you are not happy with a service, please let us know so we can act and improve it in future.

Customer Service Team

Whether you’re an existing resident or looking to apply for a home, our Customer Service Team is your first point of contact for any enquiries about housing.

You can contact the team by phone, email, or social media by messaging us @beaconcymrugroup

Our service standards

We will always:

Be polite, helpful and sensitive to your needs
Listen to you and take the necessary action to assist you
Keep you informed
Aim to resolve your enquiry as soon as possible
Tell you if we get things wrong and learn from this for the future

Feedback

We’re always working to improve our services and the experience we give residents so please do tell us how you think we’re doing.

Of course we love hearing about when things went right, but it’s even more important that we get to hear when things didn’t so we can learn and improve.

Email us your feedback

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